Effective Date: August 7 2025
By using our products, websites, or messaging programs you agree to the practices outlined below.
Messaging Opt-In Policy
| Requirement | Our Commitment |
|---|---|
| Program Name | LumenIQ Alerts |
| Message Types | Account notices, product updates, promotional offers, and service-related alerts. |
| Opt-In Methods |
1) Text JOIN to XXXXXX (long or short code) 2) Check the “Send me SMS updates” box and submit your mobile number on our website/app 3) Sign a paper or electronic form that clearly references this policy |
| Consent Disclosure | “By providing your mobile number and confirming, you agree to receive recurring SMS/MMS messages from LumenIQ. Message & data rates may apply. Reply STOP to cancel, HELP for help.” |
| Frequency | Varies but no more than 8 messages per week unless triggered by your activity. |
| Opt-Out | Reply STOP at any time to cancel. You’ll receive one final message confirming opt-out. |
| Help | Reply HELP or email support@lumeniq.com. |
| Cost | Standard carrier message & data rates may apply. No purchase necessary. |
| Carrier Liability | Carriers are not liable for delayed or undelivered messages. |
| Age Limit | You must be 18 or older (or the age of majority in your jurisdiction). |
| Support Hours | 9 a.m.–5 p.m. PT, Monday–Friday. |
Privacy Policy
Information We Collect
| Category | Examples | Why We Collect It |
|---|---|---|
| Contact Data | Name, phone number, email, business address | Account setup, support, SMS delivery |
| Device & Usage Data | IP address, browser type, pages viewed, log files | Site/app functionality, analytics, security |
| Payment Data | Last 4 digits of card/ACH account, billing address (processed by Stripe) | Subscription billing |
| Content You Provide | Survey responses, feedback, contest entries | Service improvement, marketing |
| Cookies & Similar Tech | Session cookies, analytics tags | Remember preferences, measure performance |
How We Use Your Information
- Provide, maintain, and improve our services
- Send transactional notifications and marketing (if opted-in)
- Monitor and secure our infrastructure
- Comply with legal obligations
How We Share Information
We never sell your data. We share it only with:
- Service Providers — e.g., SMS, hosting, payments, analytics vendors—solely to operate our services.
- Business Transfers — if we merge, acquire, or sell assets.
- Legal & Safety — to comply with law, court orders, or protect rights, property, or safety.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict use of your data, or to opt-out of marketing. Email support@lumeniq.com or write to the address below.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect their personal information. If you believe we have, contact us to delete it.
Changes to This Page
We may update this Messaging Opt-In & Privacy Policy from time to time. Significant changes will be highlighted here and, where required, we’ll notify you via email or SMS. Continued use after changes constitutes acceptance.
Contact Us
LumenIQ LLCEmail: support@lumeniq.com
Last updated August 7 2025.